Facts written in the agreement does not mean it is always legal and compliance.Īlso, I appreciate the apologize, but miscommunication does not qualify the business to get involved in a behavior or practice that is of potential financial harm to the customers.Īgain, I would like to bring my original complaint again in case the business needs to review it.ġ) Explanation to customer while signing up the agreement was not completed.Ģ) Given the agreement states the cancellation policy, the additional financial obligation is unfair.ģ) The agreement is a standard template contract that imposes unnecessary terms and conditions to consumers. What makes this a complaint does not consist of the fact that it is written in the agreement.Ĭancellation results in an additional responsibility of one full billing cycle, which is in violation of CFPB guidelines. The business does not answer my questions and complaints directly.ī. I appreciate the business's prompt response in regards to this issue, but I will reserve all my rights to take any actions that *** result in a satisfactory resolution as addressed in the initial complaint.Ī. Marketers should provide cancellation mechanisms that are at least as easy to use as the method the consumer used to buy the product or service in the first place Since companies that make it difficult for consumers to cancel a subscription service face potential violations from the **** or the ************************* Companies should provide easy and simple cancellation to the consumer. This is in potential violation of **** guidelines that the business should not involve in any activity that makes consumer subscription uneasy. Thirdly, even this is written in the agreement, this is an unfair subscription cancellation process, Cancellation of the PT training plan should not result in an additional responsibility of another billing cycle. Instead, it was out of a standard template contract that imposes unnecessary terms and conditions to consumers that have dark patterns. Secondly, this agreement is not personal customized agreement. The business's claim that they go over it when signing the agreement is untrue. This agreement in regards to the cancellation was NOT explained to me in person while I signed up the PT training plans, and I was pushed to sign the agreement onsite instead of getting a lawyer to review this for me. Downgrading tier of membership should not result in any fees (I was charged $20 fee just for downgrading). 6) At the time of signing the contract, I was pushed by the person to sign without having enough time to consult with a lawyer. All cancellations should be immediate (at least finished within the current billing cycle). Cancellation of subscription should not result in the responsibility of another billing cycle. I called the Personal Training manager and he refused to refund me the charge on Jan 21 2023. 4) The business did not try to solve the problem at all. So the initial signature is of no use to its customer. This resulted in my method of payment to be charged regularly instead of any freeze behavior. 3) In order to freeze the account billing for 3 months (temporary freeze), the front desk did not notify me of the additional required second step other than the initial agreement with my signature. 10% discount in the MoMA Stores and at MoMAstore.Date of transaction: The amount I paid: $948 The nature of this complaint: 1) For Personal Training (PT) enrollment, they only provided subscription-based service out of a template contract 2) The process of cancellation of the PT subscription is super hard.Free Shipping every day on online orders of $35 or more.Categories, benefits, and prices are subject to change. Member benefits are for personal, noncommercial use only. Memberships are not refundable or transferable. To learn more call (888) 999-8861, Monday through Friday, 9:30 a.m. Exclusions apply.Īdditional membership categories are available. Surcharges may apply for oversized or special items. Members at the Access category and above get free standard shipping in the contiguous 48 states on purchases over $35. Members save 10% every day and 20% during Member Shopping Days. Members save 20% on their first purchase. Experience the very best of MoMA as a member!
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